Unfair Treatment of a Pensioner

<p>My mom, who is a Pensioner, was bumped by a CIB client on the 11 October 2016 and we claimed against their client, as he was on the wrong. We say he was on the wrong because he bumped her on the rear back left side and the car spun around and faced the direction she came from. What speed was this guy driving in a busy street? This resulted in her going to the doctor for the bruises. Documents were sent as requested by Juanita Gerbert . No contact was made until I contacted them to find out if there was any progress and unfortunately the claim was not allocated to anyone yet.</p> <p>My younger brother made a follow up again after a month and he spoke to a RUDE and BAD- MANNERED Juanita Gerber, who told him that the claim is not going to be processed as they have made their own investigations and they found out that my mom was on the wrong and they are holding her liable for the accident, therefore claiming from her. How dare!! She refused to provide their report when requested. How can they say she was wrong when her car spun around? My mom was never contacted to find out what happened, they took their client’s story as the truth, whereas is LIES. We are very disappointed as my mom’s health is not balanced since this happened and because of the lies , wondering how is she going to fix her car. Can someone please tell me where is the Pensioner going to get money from to fix the car? Unfairness at its best from CIB Insurance!!!!!!!!!!</p>