Uncomprehensive Cover

Insured by CIB for business all risk for a couple of years.

Extremely slow approval process. Assessment quality is questionable. Weak communication.

Latest incident details below: Vehicle assessment and approval took longer than a month. Assessment was poor and additional damages were identified during the repair process. I raised the query of rental vehicle extension due to their lengthy processes and only got feedback weeks after my simple request with minimal mitigation and accountability. I had to follow up multiple times and communicate my dissatisfaction before I received a watered-down response. I have requested a management phone call numerous times and to this day haven't spoken a word to any one of their management. They disregard and bend their own delay clauses to suit their needs and disregard any type of urgency.

Don't expect any type of timeous mitigation with this insurer. Don't expect feedback unless you pester them. What you can expect is that you're risks are not fully covered and that you'll be out of pocket if you claim.