Treating customers badly.

The apartment above me had leakage from the roof with resultant damage in my apartment. I also had leakage, with water drips into my apartment, from his balcony that was sealed 4 years ago (5 - 6 years ago it leaked on another spot whereafter the balcony was waterproofed and sealed by the owner). The assessor did an evaluation and confirmed walls were extremely wet. He also inspected the apartment below where he must have discussed my damage (very unprofessional) and rejected my claim from the leakage from the balcony as, according to his report, the owner below said the leaks were old! I have no words - if the assessor did think that my damage was old and it is just seepage, then surely he should have discussed it with me as the owner and person paying for the insurance of this specific apartment? I do not socialize with the owner that the assessor had his "chat" with so he has no knowledge of what I have done in my apartment. Broker Innovation Wealth. Assessor: Neels Botha from Misty Sea Trading.