total bad experience

Hi There<br> Looking back at where I am now and the road that I have travelled with you at CIB I think it is time that I voice my view of your company, <br> After the camera claim that I was not happy with for many reasons...<br> Then at the end of last year I get an email thanks for giving us your money but we do not want to deal with you as I private customer and move you on to a broker which is in fact doing great job, but the way that you have no choice in the matter still does not go down well at all.<br> Now to the current point at hand, my wife's had been in an accident and again a claim time, and what gets my blood boiling is that yes paperwork was given to the broker and in turn sent to your claims office and days go by and email or two to find out what is going on to find that someone was sleeping on the paperwork, then I get told that I need to get the car to a company to look the car over and see what is needed to be done to fix the car, and if there is a company that has NO people skills and CARE is this company that you use to do the vehicle inspection. Then to be told that you WILL use the panel beater that WE HAVE said you WILL use weather you like it or not IS NOT ON !!!