HZ
Hamilton Z
1 reviews | Active since Jun 2022
28 Jan 2025, 08:51
Third party claim
I was involved in a car accident on the 2nd of January 2025 with a CIB client and when I tried to lodge a third party claim using the claim number given to their client they keep claiming it does not exist even though I shared a screenshot with them on the email with the claim number from their client
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CIB PTY LTD's replyOfficial
28 Jan 2025, 09:08Good Day Hamilton,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,
CIB Complaints Department
CIB PTY LTD's reply28 Jan 2025, 09:08
Official
Good Day Hamilton,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,
CIB Complaints Department