CM
Clarah M
1 reviews | Active since Nov 2020
04 Jul 2025, 10:12
They don’t pay third party claims on time
It is passed the 60 Days that was given to me without any feedback as a third party claimant. I regret to claiming at my insurance. Businesses who are using this Insurance company should consider other insurance companies coz this 1 I’m definitely going to write a review on the company that damaged my car. The consultants are rude to core imagine Elizabeth told me she has a lot of files like where is that my business as she failed to arrange her files correctly to see which 1s are due. It’s over 3 months now since I had an accident with their client. Now I have to wait for further 5 working days with a claim that was supposed to be settled within 60 days period they gave me . I’m mad
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Replies (2)
CIB PTY LTD's replyOfficial
04 Jul 2025, 10:16 Good Day Clarah,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
CIB PTY LTD's reply04 Jul 2025, 10:16
Official
Good Day Clarah,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
CM
Clarah M's updateReviewer Update
04 Jul 2025, 10:25I will wait but I’m not happy at all , third party claimants should just claim at their insure if the third party insurance is CIB coz wow even the reviews says it all.
CM
Clarah M's update04 Jul 2025, 10:25
Reviewer Update
I will wait but I’m not happy at all , third party claimants should just claim at their insure if the third party insurance is CIB coz wow even the reviews says it all.