MM
Motlatsi M
1 reviews | Active since Oct 2020
17 Jun 2026, 11:07
The disgustingly poor service ever - Replacement of wheel bearing.
I have never in my entire life seen and dealt with such a useless insurance company in my life. Just to make a repair of less than R10000, 00 it takes them more than tow months. To replace a wheel bearing takes about 30 minutes flat. But it take CIB 2 months to get it on the system, approved and done. Unfortunately is still has not been done. So, who knows, maybe is will take them three months or more just to replace a stupid wheel-bearing. Worst is that there is absolutely NO FEEDBACK from them. I always have to ask for feedback. Secondly, it looks like when you ask for feedback and complain, that is when they push your issue even ****her back.
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CIB PTY LTD's replyOfficial
17 Jun 2026, 11:25Good day
Thank you for bringing this matter to our attention. We are sorry to hear that your experience did not meet the level of service we strive to provide.
We are committed to fair and efficient resolution of all concerns. Kindly e-mail your policy or claim reference number together with your contact details to *** so that we may investigate this urgently and provide you with direct feedback.
We appreciate the opportunity to address your concerns.
CIB PTY LTD's reply17 Jun 2026, 11:25
Official
Good day
Thank you for bringing this matter to our attention. We are sorry to hear that your experience did not meet the level of service we strive to provide.
We are committed to fair and efficient resolution of all concerns. Kindly e-mail your policy or claim reference number together with your contact details to *** so that we may investigate this urgently and provide you with direct feedback.
We appreciate the opportunity to address your concerns.