Terrible claim experience

I lodged a laptop claim with CIB insurance on the 20th April to this date it is not finalized.<br> The claims handler Pieter never bothered to give me updates on the claim unless I made a follow-up <br> on my side. He will make promises and never kept any of them. I do not understand why a laptop claim <br> that has been insured with yourselves since 2013 has to take so long to finalize. I need the cash settlement <br> urgently today as my school work is standing still while I wait to buy a new laptop