Slow response and ******* artists

I first contacted FNB on 25 August about my damaged laptop. To date I still have no result.<br> <br> My laptop was collected for valuation, and after paying a large amount of insurance for the 2 years I paid off my laptop with FNB (2012 - 2014), the amount was reduced to a pittance (thirty something rand?) without anybody consulting or informing me. <br> <br> So now as a result I am only insured for R2399 on my R12000 laptop. Who the **** does that? Who forces an individual without consulting them to pay the wrong amount for their insurance? I was covered for the full cost, where did that money go? Lining FNB's pockets? or CIB? Whoever the hell THEY are. <br> <br> It takes the guy about a month to respond to my email. So each time I respond to him I wait a month or so before he actually replies. This is sickening service. I want straight answers because when I ask Hendrick questions he takes forever to reply and then evades what I'm asking.