TT
Tshepiso T
1 reviews | Active since Oct 2013
12 Apr 2022, 16:40
Replace my Food don’t be crocks
Pathetic service insurance ****** my fridge stopped working two weeks ago CIB took long to help with claim even now their SP has not delivered the fridge my food got spoiled and when I ask them to replace the spoilt items in the dead fridge they tell me about the one claim per year rule , this is consequential loss it’s a loss due to another loss if they had sorted the claim urgently the food wouldn’t have detoriated now they are running away from helping me CIB replace my groceries
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CIB PTY LTD's replyOfficial
13 Apr 2022, 09:18Good day Tshepiso Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention. We acknowledge receipt of your complaint submitted the contents of which has been duly noted. Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible. Yours Faithfully, CIB Complaints Department
CIB PTY LTD's reply13 Apr 2022, 09:18
Official
Good day Tshepiso Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention. We acknowledge receipt of your complaint submitted the contents of which has been duly noted. Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible. Yours Faithfully, CIB Complaints Department