1 reviews | Active since Feb 2016
Refund not paid
I requested a cancelation request on my car and household policy which I was informed by my broker was sent through to CIB. I also received the cancelation document. At the time I requested the cancelation, I was informed that the debit order had already been in the system however it would be refunded 14 days after the collection date which was the 1st of November. It is day 17 and no refund to speak of has been sent to my account. I have followed up with the broker but there's only so much they can do, CIB seems to be given updates and not coming to the party. To have to follow up on money that is owed to me is very frustrating. I will not be recommending this insurance to anyone if this is the service people get.
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department