POOR SERVICE

I am a trustee of a townhouse complex. The building is thirty years old. The building regulations at that time required that the firewalls be build ceiling high. The new building regulations state that firewall be build roof high. The owners would like to know if our current police will still cover the building in case of a fire. I have written numerous e-mails to CIB the past month but get no reply. I have approach Guard Risk Insurers who seem to be the mother company which in turn forwarded my e-mails to CIB bur still no reply. All is well as long as we pay our premium but if we must claim for fire damage they may have a hundred and ten excuses not to pay. We as owners must get confirmation from CIB that our buildings are fully covered.