Poor customer service

Good day <br> <br> we had an insurance with the above company for our HP device, the screen cracked and send it in for repairs on the 11/05/2015. We have not received any feedback from the insurance until the 03/06/2015 the consultant told me husband we have to pay an access fee of R2000 for the repair of the device and my husband (Mr Fabian Randles) advise them to cancel the claim as the access is to high and since the 03/06/2015 no feedback from them. <br> <br> on the 23/06/2015 I send them an to find when are we getting our device and were told that our device was send for salvage I asked why have they done that cause we advised them cancel the claim. <br> <br> Proper processes was not followed by them they made than own decision without notifying us. <br> we were told on the 25/06/2015 we will be getting our device back today is the 06/07/2015 and still no feedback from them as usual. <br> <br> they are not treating their customers with respect and we have given them enough time to sort out the issue and still are interested.