TM
Titus M
1 reviews | Active since Dec 2024
11 Dec 2024, 21:30
Poor Customer Care and Service
They don’t respond to emails and when they do they keep on asking you to resend the same documents.Its been more than 4 months and they haven’t settled my claim.
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CIB PTY LTD's replyOfficial
12 Dec 2024, 08:07Good Day Titus,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,
CIB Complaints Department
CIB PTY LTD's reply12 Dec 2024, 08:07
Official
Good Day Titus,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,
CIB Complaints Department