Poor claim handling

What a terrible experience under CIB, I claimed damage of my fridge in December 2022, been getting poor service and having to follow up till January 2023. At first I was told that my fridge will be repaired on the 3rd of January. The date kept moving till it was only collected from me on the 17th of January 2023. Imagine not having fridge for the month in this heat and your insurance that supposed to give you peace of mind is actually giving you grief. Today I’m told about R2k excess for the repairs of R7k. Why would you repair a single door fridge for that much and not replace it??? Clearly there is no customer centric here, they just after your premiums with poor service and no treating of clients fairly. They refusing to replace the damaged fridge so they rather wait for the part to be repaired which come with 3months warranty. Possibly will need repairs again. I never experienced such a horrible insurance company.