1 reviews | Active since Jan 2019
PATHETIC SERVICE -3RD PARTY CLAIM !!!!!!!!!
If I could, I would give them 0 starts. On the 8th of December 2023 a CIB client bumped into my car at an intersection. I was in touch with the client and they promised to handle everything through their insurance company. 22nd of December, A CIB representative call me asking for my email in order to send me documents to process a 3rd part claim and no email was sent they went AWOL. I then decided to call and follow up, I was told that their client said I was at fault and they will be pursuing legal action against me. I called their client and they were shocked by this. CIB's legal team then asked me to provide proof that their client had agreed that they were at fault, I then provided them with whatsapp conversations. A legal representative by the name of Khiara Erasmus (The only person in this company that I have had a great experience with) , attended to this very swiftly and said I was not at fault and referred the matter to TP claims on the 12th of January 2024. I had to call so many times to get the initial letter, they eventually sent the initial letter and all my documents were sent on the 22nd of January 2024. The matter was only allocated on the 1st of February 2024 to claim handler. Pathetic service, my car is still sitting 2 month later with no help from this company. I have not received any update since that allocation email on the 1st of February. I am not happy with this company. 2 month and counting and still no help!!!!!
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
call me. I did not receive the call and when I follow up she gives me attitude and tells me to stop calling her. My car has been sitting for almost 3 months because of your client.
call me. I did not receive the call and when I follow up she gives me attitude and tells me to stop calling her. My car has been sitting for almost 3 months because of your client.