Pathetic claims service

<p>I logged a claim in mid november 2016 for a power surge experienced as a result of Eskom repairs. It took numerous mails and phone calls to get any action from CIB. Your service provider collected a number of items for assessment and subsequently repaired my PC and replaced PS3 & Security camera DVR. However on recieving these items I noted that the DVR had no hard drive - the item I handed over contained a 500GB hard drive. It has been almost 3 weeks since your staff was going to follow up on this matter - still no response to me or my broker. In addition it took over a month to advise me that certain items were not covered despite your staff stating that an electrician would be sent to my residence to assess these.<br /><br />I have as a result of the pathetic service instructed my broker to cancel my insurance with you from 1/2/2017.<br />However should I not recieve satisfactory resolution I will escalate the matter to the relevant ombud and if necessary lay a charge of theft (as my existing hard drive was neither returned to me nor replaced).</p>