HM
Helena M
1 reviews | Active since Mar 2020
16 Mar 2020, 17:02
One client tired of bad service of cib insurance providers
What a bad experience I have here. I was in a accident when a lady tboned me after skipping a stop street. I sended my vehicle in for repairs and had to pay a deposit of R3500 fast forwarding to today I have not received anything back every time I call they have excuses and tell me they waiting for other parties insurance to pay before I get my money back. I am tired of waiting and of this excuses
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CIB PTY LTD's replyOfficial
16 Mar 2020, 23:05Good day Helena
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,
CIB Complaints Department
CIB PTY LTD's reply16 Mar 2020, 23:05
Official
Good day Helena
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,
CIB Complaints Department