KN
Kevin N
1 reviews | Active since Oct 2016
21 Dec 2023, 13:53
No Sevice
Stay clear of this company!!!! I have been held on a line for a month now on a claim, they have come at me with every excuse under the sun not to honour the claim If you don't follow up every day with 2-3 emails you just get ignored,
I have never seen this kind of service out of a company I have even taken them to the ombudsman just nothing helps save yourself the frustration time and money and go with another Broker if if they cost you more per month.
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CIB PTY LTD's replyOfficial
21 Dec 2023, 14:51 Good Day Kevin,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
CIB PTY LTD's reply21 Dec 2023, 14:51
Official
Good Day Kevin,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department