No communication, No service

On Friday the 16th Oct my vehicle was involved in an incident. That same day affidavit was made at the local police station.<br> <br> The claim was submitted on Monday the 19th via the broker PSG MeersterPlan. Only on the 6th Nov was the vehicle booked in for repairs. Numerous calls were made with empty promises that were never kept nor were the calls returned.<br> <br> Markus from CIB personally committed to returning calls on the afternoon of the 24th Nov. Subsequently on the 2nd Dec he made a similar commitment that he would return a call or have his manager do so on his behalf. To date neither call was returned.<br> <br> With no family vehicle available and no repair in sight, these empty promises have now resulted in the ruin of a planned family vacation.<br> <br> Thanks for the very UnMerry Christmas provided.<br> <br> Barry<br>