AS
Armand S

1 reviews | Active since Jan 2016

12 Jan 2016, 07:58

Insurance claim- waiting 2 months and counting

I have a claim on my VW Amarok. It was towed from my house on the 17th of November 2015. I was informed that I could claim for the water damage to my engine, because it was an accident. After a couple of weeks of waiting , I had to phone them to find out what was happening, because I had no feedback. Now all of a sudden there is apparently issues with the claim. My vehicle has been out of my possession for almost two months now, without any status update on my claim, but still I pay my insurance premium each month as well as my vehicle premium, which I can not use , because of lack of service from this supplier.

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Replies (1)
CIB PTY LTD
CIB PTY LTD's reply12 Jan 2016, 08:58
Official
Hello vaslippers,

Receipt acknowledged of your email the contents of which has been duly noted.

Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you shortly.

Yours Faithfully