Initially, the assistance I received from the first assigned person was slow, and several of my emails went unanswered

Initially, the assistance I received from the first assigned person was slow, and several of my emails went unanswered. As a result, I was left without clear guidance for most of the process, which unfortunately led to the loss of several days from my courtesy car period. However, I would like to commend Mabel for the exceptional service she provided. Her support has been nothing short of five-star—she consistently offered clarity, prompt follow-ups, and genuine commitment. I only wish I had been assisted by her from the beginning. Her professionalism significantly improved my overall experience, elevating my impression of the service from a two-star to a four-star rating.