I insured with FNB Device Insurance - Big Mistake

Two weeks ago, I accidentally spilled a bit of water on my cellphone. I took my cellphone to Samsung Smart Care and they informed me it wasn't working due to water damage. I completed an insurance claim and attached the invoice for repairs that I received from Samsung Smart Care. They insisted that I should fetch the phone and they will have their supplier check the phone and let me know. The supplier collected the cellphone from me. I have asked for feedback and I was told there are still waiting for a report from the supplier.<br> <br> Firstly, Samsung has able to provide a report that it was water damage within 24 hours of me providing them with the phone but their supplier apparently after a week still hasn't.<br> <br> Secondly, I have not been provided with any timelines with regards to whether the claim has been processed and if they will repair the cellphone. <br> <br> Thirdly, I have been patient but it hasn't paid off because I still do not have a cellphone even though I bank with FNB and pay my premiums.<br> <br> I am very disappointed.