Horrible service from CIB

Cib is the worst when it comes to the claim time, Customer Service and staff attitude. The accided took place on the 29/11/2019 till date the claim is not finalized. They will not bother to give feedback and when you do actually call for feedback the staff members are very cold on the other end of the call. They are just quick to dismisses you. I fill this 2 months period on the initial letter is used as an excuse to delay the claim and the feedback. The documents were sent 03/12/2019 to notify them of the claim they responded the following day requesting for all documents and the process to be followed. On the 05/12/2019 all the documents were sent and they requested for the clear copy of the other driver's license which was sent on the 12/12/2019. I was told that they have received the documents but cannot do anything as it was the festive season. On the 15 /01/2020 the claim was sent to Annelien Van zyl who said she cannot do anything until she received the witness report. The report was sent to her the following day even all the witness details were indicated on the initial report. Since then she was on leave for the whole week and when I called I was told that I should wait for her return, which I did. Apon her return I had to make another follow and I was shocked to hear that she is not convinced of the witness report and the incident of the accident therefore she will send the request to the other driver to get another accident report. Since then till now she had not bothered to give any feedback. This is by far the worst and terrible customer service. This is what I call abuse of power and bullying from CIB. I am not supprised when I read all the other negative reviews on social media. They are terrible.