TM
Thembisile M
1 reviews | Active since Nov 2014
07 Mar 2024, 09:00
Horrible service for 3rd party claim
I have a 3rd party claim that is being handled by Adele Boshoff. She sent me a settlement offer that I don’t understand and when I asked for clarification she repeated what was said on the settlement offer, I asked her to further explain it to me as she was being vague and she refused. How does this company expect me to accept or reject a claim that I don’t fully understand? Even the insured client of theirs has sent plenty of requests for assistance for me but they haven’t offered any help.
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CIB PTY LTD's replyOfficial
07 Mar 2024, 09:37 Good Day Thembisile,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
CIB PTY LTD's reply07 Mar 2024, 09:37
Official
Good Day Thembisile,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department