********** service

I app**** for insurance. It was approved on the 24th April. I was told that my account will be deducted automatically however nothing went off. I phoned them on the 28th April to find out why the deduction has not gone through they told me that they will send through an enquiry and they will let me know however i received no feedback. I phoned them today to find out what was happening only to find out that i have to make a deposit into their account,if i don't my insurance will be cancelled!! I was also told if a double deduction goes of next month they will credit my account !! How is it my problem if they don't do their job!!!