Given the run around by CIB Insurance

I am furious. I depend a lot on my phone for business purposes. My phone screen cracked in December. I told the company that my insurance had got to fix my phone, that I can only take it in in January when things aren't as hectic for me. Paragon Computers picked up my phone on Tuesday, Jan 6th. I was told it would take 2 days to assess the damage and an additional 2-5 days to fix after being authorised by insurance. I called Paragon Computers who said they have assessed the phone and can fix it. They further said the report is sitting with CIB and they are just awaiting authorisation. I called CIB and Pieter Van Der Walt confirmed that he has received the report and said he would get it authorised and Paragon should contact me before COB on the day so I can pay the excess to get my phone fixed. This was last week, Jan 13th. It is now the 19th and when I called Paragon today, they say they are still awaiting authorisation. This means, I have lost 6 days, because someone at CIB did not submit the authorisation as they said they would. This is not only unprofessional, but it is also tedious that I have to follow up and ensure people are doing their jobs.