Getting the run around after claim

We stay in a complex in Brackendowns and water started leaking onto the floor on 18 November. We reported the matter to the body corporate and followed the instructions given, CIB sent a plumber to have a look but said a detector needed to come out. The person from 1 stop water leaks came out on Monday 23 November and said that he would submit a report. Considering the urgency of a water leak and the resulting damage, one would expect the matter to be dealt with swiftly. However, we have been given the run around this whole week and the leak is continuing and causing more damage.<br> Every time we phone the Insurance a=or Jurgens or the plumber, they say they are waiting for something or they are unable to help us. We are frystrated and really need someone to take respoinsibility and sort this out.<br> With the ongoing water crisis in the country, it makes this situation even more unacceptable.