FNB50671/2 - A week and still no resolution

<p>On Saturday, 18 Feb 2017, my Iphone screen suddenly turned black. Even though the phone still seemed to be working I was unable to use my phone due not being able to see what was on the screen. I contacted the company Ismashed who replaced my screen in Jan as I thought it was the screen and the screen is still under warranty. They came to collect my phone on Monday 20 Feb and said it seems like it is the back light and but will know within a day whether my phone can be repaired or should be replaced. In the meantime I also logged a call with my insurance company CIB. It is now over a week and I still have no repaired phone or know whether the phone needs to be replaced. I travel to Johannesburg from Pretoria everyday and are now driving without a phone which in the event somehting should happen on the road I will be stuck. I also use my phone for business. This is unacceptable that in over a week when the phone was already booked in on 20 Feb that this has not been resolved. I also have to travel to Cape Town in the coming week and now sit without a phone. I pay my insurance dilligently every month yet when you need assistance there are no urgency or even response. I am extremely dissapointed and frustrated in the lack of service.</p>