CD
Clerisa D
1 reviews | Active since Aug 2012
20 Jan 2025, 17:02
Do Not Insure Your Business with CIB
Imagine you pay a monthly premium to CIB to insure your business and include third party cover and then in unfortunate event, when the third party claim needs to kick in, your business gets a ****py review on Google and is brought to disrepute because the third party person is not getting any joy from CIB! This is exactly what happened to K9 Professional Mobile Groom Room.
K9 Professional Mobile Groom Room knocked down my gate on the 29th of November. A gate that safeguards the home of a 3 year old autistic child. It now almost 2 months later and the claim has not been processed and my emails to Annelien Van Zyl requesting a status update on my claim has gone unanswered!
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CIB PTY LTD's replyOfficial
20 Jan 2025, 18:03Good Day Clerisa,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,
CIB Complaints Department
CIB PTY LTD's reply20 Jan 2025, 18:03
Official
Good Day Clerisa,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,
CIB Complaints Department