Disgusting customer service

Absolutely disgusted with the poor service received. My father passed away on the 11th of August 2022. I notified his broker via email that he had passed, they were well aware of the situation. On the 6th of September I received an email from them stating that my fathers policy had been cancelled as of 1 Sep 2022 due to his bank account being frozen. So for a week my mothers house and car weren’t covered. They had my details, no attempt to contact me at all. They just cancelled the policy without notifying anyone. Absolutely **** poor.