CS
Clade S
1 reviews | Active since Oct 2022
17 Oct 2022, 12:49
Delayed refund
I requested a cancellation on my policy on the 6th September, only for the debit order to go off on the 1st October. When I complained they advised me that i had to wait 15days for my refund. My account is now overdrawn.. but i must wait and incur bank fees because of their mistake. WORST CUSTOMER SERVICE EVER
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CIB PTY LTD's replyOfficial
17 Oct 2022, 13:41Good day Clade Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention. We acknowledge receipt of your complaint submitted the contents of which has been duly noted. Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible. Yours Faithfully, CIB Complaints Department
CIB PTY LTD's reply17 Oct 2022, 13:41
Official
Good day Clade Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention. We acknowledge receipt of your complaint submitted the contents of which has been duly noted. Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible. Yours Faithfully, CIB Complaints Department