Company mite as well not excist, becuase it's like talking to a wall.

<p>There customer drove in to my car, we done everything needed got policy numbers and case numbers ect. We were told there insurance will contact us, the week later I was in another accident and the car was unable to drive so it stood by my moms work well I was claiming from my insurance. I asked for the insurance details of the lady who drove into my car so I can let them my car will be at the panelbeaters soon then we can fix everything all at once. They told me fine I must send them a quote for the damage. I was struggling with my insurance to sort things out, I can't be without a car thats my only way to work and back, luckly it was holidays but the car must still be fixed. Finally after new years my insurance sorted things out and I was able to get my car to the panelbeaters. At the same time since I couldn't take my car to places to get quotes I waited till my car was at the panelbeaters. I sent them the quote. I already spoke the them before and asked what they need from me and after I sent them as quote like they requested, this is when they tell me there is a form I must fill in and I need more then 1 quote, which I wasn't told. I sent them the form back with everything they asked for. After I sent it they told me it is sent through to the legal department and I must give them 24 hours so they can allocate the claim to someone. Then only 6 days later do I hear something back and then it's another form I must fill in. In there defence they did say it takes 60 days to handle a claim becuase it's not fair to people how have a claim in before you, but I can see why it takes so long they send you something you don't hear from them in days then I get more paperwork I must fill in, why didn't they give me all this after the accident happend? All the paperwork could have been handled long ago. So I sent the paper work. This was at the end of Jan. the accident happend bigening Dec. I don't hear anything for 2 weeks and when I followed up they told me to send the car to an assecor to look at the car. This was end of Feb. I already got my car back from the panelbeaters for probly more then a month and since my car is my only way to get to work the panelbeaters were sympathetic and fixed my doors where there customer drove into me so long and I handeld the fee. I explained everything to the assecor and he understood. Middle March I followed up the CIB becuase it's been 3 weeks since the as*****t and I haven't heard anything and no one even rep**** to say we're busy or something. Then another 2 weeks later I followed up again and still no reply nothing. I'm not even there customer and I'll be sure to never use them or encourage anyone else to use them. It's now April and I still haven't heard anything, I don't now what is happening nothing!!!!</p>