GH
Gavin H
1 reviews | Active since Mar 2009
11 Sept 2020, 11:48
Claims taking over month and still not finalized.
Have not received feedback on my claim over the last month. I wish I could give CIB negative stars as they do not believe in customer service or resolution of claims.
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Replies (2)
CIB PTY LTD's replyOfficial
11 Sept 2020, 15:16Good day Gavin Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention. We acknowledge receipt of your complaint submitted the contents of which has been duly noted. Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible. Yours Faithfully,CIB Complaints Department
CIB PTY LTD's reply11 Sept 2020, 15:16
Official
Good day Gavin Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention. We acknowledge receipt of your complaint submitted the contents of which has been duly noted. Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible. Yours Faithfully,CIB Complaints Department
GH
Gavin H's updateReviewer Update
16 Sept 2020, 14:015 days later and no phone call no feedback where do you complain about the complaints department?
GH
Gavin H's update16 Sept 2020, 14:01
Reviewer Update
5 days later and no phone call no feedback where do you complain about the complaints department?