BM
Boitumelo M
1 reviews | Active since Feb 2023
22 May 2023, 11:13
Claim
I have had the worst service ever with this insurance, claiming for my car and now for my house contents. I dont understand why would BMW want to be assocciate with such an insurance, the worst I have ever had. I now claimed for a fridge and microwave due to load-shedding, guess what they declined the fridge and approve the microwave to my surprice the access fee for the microwave is R2000 and the microwave cost R2600 it's as good as paying for the full amount for the microwave. What nonsense is this?
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CIB PTY LTD's replyOfficial
23 May 2023, 09:16Good day Boitumelo
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,
CIB Complaints Department
CIB PTY LTD's reply23 May 2023, 09:16
Official
Good day Boitumelo
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,
CIB Complaints Department