GK
Gerhard K
1 reviews | Active since Oct 2013
26 Apr 2025, 12:48
CIC worst experience
Had a third party claim against their client as my vehicle only has third party insurance. Their client said that he looked away from the road for a moment and when he looked up he was in my lane and hit my car on the side. The accident happened where there is a bend in the road. The excuse is that the damage on their client's vehicle is more than my damage therefore they cannot pay for my damage. The first time in my life that I such a stupid statement.
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Replies (2)
CIB PTY LTD's replyOfficial
28 Apr 2025, 10:45Good Day Gerhard,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
Best regards,
CIB PTY LTD's reply28 Apr 2025, 10:45
Official
Good Day Gerhard,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
Best regards,
GK
Gerhard K's updateReviewer Update
30 May 2025, 17:15CIB decided to pay for my damage after this complaint. Thanks
GK
Gerhard K's update30 May 2025, 17:15
Reviewer Update
CIB decided to pay for my damage after this complaint. Thanks