CIBP381857/4 claim taking too long schools opening

Two weeks back my car went in for assessment and i waited 4 days and no communication , and i called Annelien van Zyl as she is the one handling my claim it was on a Monday she promised to call me by Wednesday and come Wednesday no call, Thursday before good Friday no call, called her again this morning and she tells me she will work on my claim today, since my accident i am using public transport because the impact was at the back by my car battery and bumper no my car has a lot of errors, it does not start, my bumper is cracked and starting to peal off after i replaced it, even on the picture it clearly shows my car had no scratches or dent until a CIB client drove at the back of my car stationery in traffic, now i did everything i sent all document and assessments done and i am left with a car that is sitting and i don't enjoy watching everyday, this accident happened on 13 February and today its April the 7nth, struggling because i cant do anything to fix my car until the CIB insurance asses the damage and pay for the repairs, before your client i had no car problem today i have to struggle for my car to go back the way it was because someone at CIB does not think its urgent