BM
Brenda M
1 reviews | Active since Nov 2023
05 Dec 2024, 09:45
CIB/GUARDRISK ALWAYS AVOID PAYING CLAIMS
CIB Removed my son from a policy because he hit a POTHOLE, and when they tried to get out of paying saying the tyre thread was too thin, we had to appeal proving the Tyre did not cause the accident, it was a bad road with a pothole. A year later someone else was driving my car in Cape town and my car was written off. CIB hired investigators to try prove that my son was driving. HE was not. They then (after incurring THOUSANDS of rands) rejected the claim due to NON disclosure. BEWARE of CIB and GuardRIsk. They try anything to NOT pay out when you need them.
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Replies (2)
CIB PTY LTD's replyOfficial
05 Dec 2024, 09:51Good Day Brenda,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
CIB PTY LTD's reply05 Dec 2024, 09:51
Official
Good Day Brenda,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
BM
Brenda M's updateReviewer Update
05 Dec 2024, 10:24You guys do nothing. Either this is an automated response, or you have someone dedicated to respond to ALL the complaints you must receive. CIB DO NOT CARE for their customers. They will rather spend money on investigators and personal dedicated to find any small reason NOT to honor a claim. I will keep posting. If i can help people make a better decision on who to choose as insurers, and hopefully read reviews, its my duty to prevent further victims who pay for 33yrs and then get snubbed when claiming.
BM
Brenda M's update05 Dec 2024, 10:24
Reviewer Update
You guys do nothing. Either this is an automated response, or you have someone dedicated to respond to ALL the complaints you must receive. CIB DO NOT CARE for their customers. They will rather spend money on investigators and personal dedicated to find any small reason NOT to honor a claim. I will keep posting. If i can help people make a better decision on who to choose as insurers, and hopefully read reviews, its my duty to prevent further victims who pay for 33yrs and then get snubbed when claiming.