CIB -Worst service

I am extremely disappointed with the level of service I have received to date. I have never encountered such poor service.

I submitted a claim through my broker for damage to my vehicle’s side mirror over a week ago, yet there has been no meaningful progress. Each day, I am simply informed that an assessor will contact me, but this has not materialised. I have also requested a courtesy vehicle, as driving without a side mirror poses a clear safety risk; however, I have received the same response—that someone from the car hire company will be in touch—without any follow-through.

There has been no clear communication regarding the delays. I was advised that the initial handler of my claim had gone on leave, which appears to have further stalled the process. This lack of continuity and urgency is unacceptable.

This situation is becoming increasingly frustrating, and at the current pace, it appears I will continue to incur additional daily costs while attempting to resolve an issue that should have been addressed promptly. There is no sense of urgency to bring this matter to a close despite the escalations that my broker has done.