SR
Shaun R
1 reviews | Active since Oct 2022
12 Oct 2022, 17:03
CIB useless insurer
CIB declined my geyser claim citing a reason that isnt even in the policy wording. Further to that they did not treat me fairly with zero empathy or consideration for me as their customer.
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Replies (3)
CIB PTY LTD's replyOfficial
13 Oct 2022, 10:17Good day Shaun Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention. We acknowledge receipt of your complaint submitted the contents of which has been duly noted. Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible. Yours Faithfully, CIB Complaints Department
CIB PTY LTD's reply13 Oct 2022, 10:17
Official
Good day Shaun Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention. We acknowledge receipt of your complaint submitted the contents of which has been duly noted. Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible. Yours Faithfully, CIB Complaints Department
SR
Shaun R's updateReviewer Update
13 Oct 2022, 10:34thank you for the prompt response, i have sent a detailed email to *** with all the relevant information.
SR
Shaun R's update13 Oct 2022, 10:34
Reviewer Update
thank you for the prompt response, i have sent a detailed email to *** with all the relevant information.
CIB PTY LTD's replyOfficial
17 Aug 2023, 15:48 Good day Shaun Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention. We acknowledge receipt of your complaint submitted the contents of which has been duly noted. Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible. Yours Faithfully, CIB Complaints Department
CIB PTY LTD's reply17 Aug 2023, 15:48
Official
Good day Shaun Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention. We acknowledge receipt of your complaint submitted the contents of which has been duly noted. Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible. Yours Faithfully, CIB Complaints Department