CIB STANDING WITH AND FOR LYING SERVICE PROVIDERS

In 2025 around June,July FNB brokers(CIB short term insurers) replaced my cars door through northern cape panel beaters in Kimberley. I regret that i allowed NC panel beaters to touch my car because i had a bad experience before and unfortunately that was the only service provider that CIB uses for under warranty vehicle's.

long story short a year later my cars window starts making a noise and falls in and theres problem with broken window mechanics and needs to be replaced. short background. when i received the car year ago few weeks after replacement I had to return the car because the door was letting water in when it was raining and wasn't locking. the panel better fixed the issues stating it was minor problems.

Because I have a repair warranty on work done i reported the problematic window to FNB and FNB said i must go to the panel beater for a report and to fix the problem. Northern cape panel beaters told me its wear and tear and i must take it to Renault because the car is still under warranty but i must not tell Renault of the replaced door. another thing that northern cape panel beaters kept on saying was that the never touched the window operating units which doesn't make any sense(if they replaced the door).

I took the car to Renault and told them about the door replacement and they assessed the door and reported that the window problem couldn't be covered by warranty because the door was replaced and there were broken parts in the window mechanism and that the problem wasn't caused by wear and tear but rather bad fitment upon door replacement. Renault said Northern cape panel beaters should replace the broken stuff and fix the everything relating to the door.

After all my running around i spoke to FNB and they told me to go to NC panel beaters again for a final assessment. so i did only to be told that its wear and tear. FNB sided with panel beaters and closed the case.

I am so angry and disappointed at the don't care attitude of FNB and CIB, after NC panel beaters wanted me to lie to Renault about door replacements so that they don't have to take responsibility for their repair mistakes.

I will be taking this matter up legally because its clear that FNB and CIB doesn't care about its clients but would rather stand with its service providers, I really don't know what's in it for them. I certainly will be taking this battle to social media because it seems like that's the only way to fight these companies.

Extremely unhappy with CIB and FNB brokers