CIB - poor service

Two weeks ago, 24/02/2024, I called the home assist contact number for a leak which was in the yard, the leak was very close to a pressure valve.

Plumbers arrived timeously in a few hours. The plumbers advised that it was the pressure valve and replaced it.

An hour later I had hot water (possibly 2 geysers) throughout my home (inside) which could be seen dripping on the walls and eventually on the laminate floors, this has caused severe damage to cupboards, clothing, shoes, electrical and the laminate floors.

Plumbers arrived again, timeously, and required approval to go ahead with finding where the additional leak was. I had no water for approximately 24 hours.

Approval was obtained the next day (afternoon) and the leak (this was another leak which was new) was repaired, this was internal, inside a wall which was a hot water pipe. Tiles and shower doors/frame were removed. They are still in the same the plumbers left it which is in the bathroom (Don't worry about the risk should the tiles or the frame falls on anyone, happy to share pictures).

The next day, 26/01/2024, the initial leak outside was still there, the leak was well below the pressure value. The plumbers incorrectly replaced the pressure valve initially. The pipe was eventually repaired.

To this day, an assessor has not come through (2 weeks later) to assess the damage, We have a shower that we cannot use which at the same time is dangerous as tiles can fall of the wall and so can the shower as the frame was removed.

My broker is FNB Insurance Brokers, thank you for the daily feedback, this is not sarcasm. I am part of FNB Insurance Brokers for more than 15 years. Your service rocks, Sybil Horn, thank you.

CIB, we do not have looting, or storms at the moment, an influx of claims as an excuse is unacceptable.