CIB non payment of claims

Item: CIB PTY LTD
Rating: 1
Author: Lyle A

My name is Lyle Alexander and I have been in an accident on the 10 November 2022 on corner of Strand and Loop street Capetown.

I am claiming from the 3rd party insurance as CIB Insured had *******ly crossed a red robot and struck me mid intersection off my motorcycle.

I have submitted all documents to CIB yet no response from them as to when they will attend to damages caused by their client.

CIB has then handed me over to their attorneys in an attempt to intimidate me into pay for their clients damages and cover their costs even tho the fault lies with their client and I have submitted a witness statement to prove as such.

Does anyone have any advise on how to proceed if insurer refuses to take responsibility for their insured client.

Helpful (0)

Replies (1)

CIB PTY LTD's replyOfficial

31 Jan 2023, 11:43

Good day Lyle

Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.

We acknowledge receipt of your complaint submitted the contents of which has been duly noted.

Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.

Yours Faithfully,

CIB Complaints Department

CIB PTY LTD's reply31 Jan 2023, 11:43

Official