GH
Garth H
1 reviews | Active since May 2023
09 Apr 2024, 14:53
CIB - No Interest in Clients
Further to serious hail damage to my vehicle I was instructed by CIB in early January to take my vehicle to Renew-It Rivonia. We are now in April, so nearly four months & I have not received my vehicle back. Communication from Renew-it Rivonia has been shocking & it has been very clear to me they have no idea what is going on with the repair. I have no faith that when I receive my vehicle back that the repairs have been done to standard. I raised my concerns with my broker & instructed them more than once to get senior management from CIB involved in resolving this. I am still waiting. Clearly executive management of CIB do not give a damn about their clients. Off to market I go.
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Replies (2)GH
Garth H's updateReviewer Update
10 Apr 2024, 12:40MY CAR WAS SUPPOSED TO BE READY FOR COLLECTION AT 12H00 FROM RENEW-IT RIVONIA - NO VEHICLE - CLEARLY THEY HAVE ****** IT.
CIB EXECUTIVE MANAGEMENT ANY COMMENT???????????????????????
CIB EXECUTIVE MANAGEMENT ANY COMMENT???????????????????????
GH
Garth H's update10 Apr 2024, 12:40
Reviewer Update
MY CAR WAS SUPPOSED TO BE READY FOR COLLECTION AT 12H00 FROM RENEW-IT RIVONIA - NO VEHICLE - CLEARLY THEY HAVE ****** IT.
CIB EXECUTIVE MANAGEMENT ANY COMMENT???????????????????????
CIB EXECUTIVE MANAGEMENT ANY COMMENT???????????????????????
CIB PTY LTD's replyOfficial
12 Apr 2024, 08:40 Good day
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
We sincerely apologise for the service you have experienced herein. We wish to reiterate that this is not the kind of service we strive for and will be taking all necessary measures from our side to prevent same from happening again.
We kindly note we have received confirmation that the vehicle was delivered successfully.
Yours Faithfully, CIB Complaints Department
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
We sincerely apologise for the service you have experienced herein. We wish to reiterate that this is not the kind of service we strive for and will be taking all necessary measures from our side to prevent same from happening again.
We kindly note we have received confirmation that the vehicle was delivered successfully.
Yours Faithfully, CIB Complaints Department
CIB PTY LTD's reply12 Apr 2024, 08:40
Official
Good day
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
We sincerely apologise for the service you have experienced herein. We wish to reiterate that this is not the kind of service we strive for and will be taking all necessary measures from our side to prevent same from happening again.
We kindly note we have received confirmation that the vehicle was delivered successfully.
Yours Faithfully, CIB Complaints Department
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
We sincerely apologise for the service you have experienced herein. We wish to reiterate that this is not the kind of service we strive for and will be taking all necessary measures from our side to prevent same from happening again.
We kindly note we have received confirmation that the vehicle was delivered successfully.
Yours Faithfully, CIB Complaints Department