MS
Mark S
1 reviews | Active since Feb 2025
05 Feb 2025, 10:03
CIB looks for reason to decline claims even if there is no reason.
Whre to start. Stay away from them as far as you can and you will lose money and your claim will not be paid, guaranteed! I have never seen such *********** staff as well as such a pasion to look for excuses not to pay claims!!! Rather go to a well know and better insurance company asap if you are currently with CIB.
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Replies (2)
CIB PTY LTD's replyOfficial
05 Feb 2025, 10:37Good Day Mark,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,
CIB Complaints Department
CIB PTY LTD's reply05 Feb 2025, 10:37
Official
Good Day Mark,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,
CIB Complaints Department
MS
Mark S's updateReviewer Update
05 Feb 2025, 10:46This auto response of yours means nothing it just shows how little you care about your clients that is paying premiums so that you can earn a salary and not pay claims.
MS
Mark S's update05 Feb 2025, 10:46
Reviewer Update
This auto response of yours means nothing it just shows how little you care about your clients that is paying premiums so that you can earn a salary and not pay claims.