SC
Savvy C

1 reviews | Active since Jun 2020

16 Jun 2021, 12:27

CIB IS OVERPRICED AND NOT CREDIBLE

CIB is supposed to be an option for HNWI’s - which means it’s supposed to be a no nonsense insurer. If it wasn’t for my broker PSG then CIB would have tried to repudiate or challenge my claims. The only way I was ever able to have successful claims processed is because of the GREAT EFFORT and motivation I would have to make to get them to understand that I am a client who ONLY EVER submits HONEST and legitimate claims. There’s NO POINT in having this EXPENSIVE insurance - it does not help - you are better off taking a no frills insurance option - these guys took a premium of over R 10000 pm from me because THEY had OVERVALUED AND OVERINSURED my items - I Neil I challenged it and they dropped my premium to just over R 5000 pm - I don’t have the time to police an insurer - I used them because I thought they were professional

I will be moving my insurance to an honest insurer

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Replies (1)
CIB PTY LTD
CIB PTY LTD's reply17 Jun 2021, 08:38
Official
Good day Savvy  Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.  We acknowledge receipt of your complaint submitted the contents of which has been duly noted.  Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.  Yours Faithfully, CIB Complaints Department