CIB insurance Third Party pay outs suck

On 9 July 2019 one of CIB's clients hit my car. After numerous email of me having to supply this and that, the last item requested from FNB brokers was sent on 17 July. I only received a response again on 23 July to tell me all the information has been sent to CIB's third party claim department. I then emailed Jadine and she could not track my claim. After that I sent her all my correspondance with the FNB broker. I was then told TP department will contact me. On 25 July, I sent Jadine another email asking for news or how to contact TP department. She sent an email to TP copying me into the email. On 29 June TP contacted to to request even more documentation from me that I sent on 30 June that I as off yet not received any news on. I was also told that it would take up to 60 days to handle TP claims. Why do I need to wait so long if I was not even the guilty party and need my car fixed?? CIB/C520417/2