CIB Insurance (Poor Service)

It has been over 3 months since my accident, nearly 2.5 months since I filed my claim. I received a courtesy car for 60 days and was not afforded any more days. This makes it quite difficult as a disabled person to get and move around. I am still waiting for my claim to be resolved as now I keep paying for a car (going on 3 months now) for a car I no longer have. This by far is the worst experience I have had with this insurer. From the claims handler to the assessor I have had an unhappy experience. The claims handler does not even bother to call and update you on what's happening, and because I was not at work (due to illness, surgery) the handlers don't call to check if you have received this and that. Overall CIB Insurance has poor customer service and my satisfaction is on 0.