CIB Insurance poor service

Item: CIB PTY LTD
Rating: 1
Author: Nick P

I have had it with CIB Insurance!!!! Complaint no.1 On Saturday 13 June 2020 I phoned CIB to lodge a fault with my geyser/pipes? The consultant Gugu took down my details including my cell.no.She advised she will send me a sms with details.2 hours later I phoned again and this time I spoke with Karabo and the same thing was promised.Once again nothing happened. On Sunday 14 June 2020 I phoned again and spoke with Proffessor who put me on hold.They eventually send somebody on 15 June at 15h55 to fixed the leaking pipe. On Tuesday 16 June 2020 CIB debited a debit order from my account *******ly after numerous e mails between my broker and CIB was send giving CIB my new banking details and CIB even debited my new bank account with a premuim. I requested a response from CIB and now I will take my business someweher else .

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Replies (1)

CIB PTY LTD's replyOfficial

17 Jun 2020, 17:23

Good day Nick

Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.

We acknowledge receipt of your complaint submitted the contents of which has been duly noted.

Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.

Yours Faithfully,

CIB Complaints Department

CIB PTY LTD's reply17 Jun 2020, 17:23

Official