P
Pranash
1 reviews | Active since May 2022
04 Dec 2023, 12:06
CIB Insurance: Poor customer service experience over 3 weeks
Disappointed with the service provided: Brokers: DAB Broking Services: Poor communication from the brokers regarding claims assessment. These brokers have no standards for customer service and missed my roof repair. It has been 3 weeks since submission of a claim with no resolution in sight. In addition, the claim assessor arrived late, without any explanation of assessment. I would not recommend CIB or the fly by night brokerage (DAB) to family and friends.
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CIB PTY LTD's replyOfficial
04 Dec 2023, 13:02Good Day Pranash,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,CIB Complaints Department
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,CIB Complaints Department
CIB PTY LTD's reply04 Dec 2023, 13:02
Official
Good Day Pranash,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,CIB Complaints Department
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,CIB Complaints Department